Infrastructure

One Touch Solutions delivery centers in Melbourne, India & UK are fully equipped with cutting edge hardware and software, self-generated power facilities, and secure back-up / recovery capabilities.

  • OTS deploys state-of-the-art IP Base voice and data equipment that rides on a strategic, scalable platform. The infrastructure is built on standards-based, compliant equipment provided by industry leaders. The multiple carrier platforms give us one of the best Wide Area Networks (WAN) between the US and India & also the PSTN connectivity worldwide.
  • OTS has a total of 4 Mbps of telecom connectivity.
  • OTS has 4 Mbps of IPLC bandwidth across multiple paths. It has been acquired through MCI & VSNL for redundancy and high availability. We have 2 MB of Internet bandwidth through terrestrial using a leading ISP to provide web connectivity.
  • Capacity planning is an integral part of any business due to seasonal demand and limited duration promotional efforts. Yet ramping up involves business risks. OTS’s experience, technologies, and global resources enable it to provide customers more flexible, lower cost, and risk solutions.
  • OTS complements its capacity planning by ensuring several qualities of service variables for various channels such as voice, data, chat, e-mail etc. Due to the capabilities of its technology infrastructure, OTS is able to seamlessly grow in a manner transparent to the end customers we service on behalf of our clients.
  • The key strategic partners who support us are Avaya, Touchstar, Parsec.