Inbound Services

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One Touch Solutions offers inbound customer services 24 hours, round the year. So, now we shall not let you miss your important business calls, as your customer satisfaction needs are efficiently shouldered by us.

Our call center is equipped with state of the art infrastructure and latest blended call center technology, some are listed below:

  • Robust technology setup
  • 24x7 Capabilities
  • Redundancies at every level
  • Multilingual staffing capabilities
  • Predictive Dialers
  • Automated voice recording

Every single call, routed in our call center is efficiently handled by highly trained and professional customer service representatives and we make sure your precious customer is satisfied and gets the right information for his queries.



Order Taking

One Touch Solutions provides quality order taking services and our representatives are focused on providing 100% client satisfaction. Some people are not comfortable placing online order and like to speak to a person to order. We halp your customer placed their order over the phone to a live person.



General Information / Enquiry Service

One Touch Solutions call centers are built with the purpose of having an information center handling all customer enquiries. We provide all teh information required by a customer to have a full understanding of your products and services.

We provide enquiry services in the following ways :-

  • Telephone Response
  • Website Response
  • E-mail Response
  • Multi-lingual Voice Response



Technical Support Services

One Touch Solutions have highly skilled and technical IT representative providing specialized technical support / IT helpdesk services.

We offer Technical Customer Solutions and Support for :-

  • Troubleshooting calls for software, hardware and internet service problems
  • Upsell / crosssell calls
  • Corporate helpdesk
  • Warranty or post-warranty support



Toll Free Services

One Touch Solutions provides toll free inbound call handling services with 24 hours live responce. Toll free numbers are popular in the marketing for most companies advetisements. As the customer dials the toll free number, our representative on the other side of the line provide answers to their questions.

   


Click - To - Call

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One Touch Solutions specialized in driving business through your existing website. We do it through our inhouse technology called “Click to Call”.

  • We ll publish a phone number on your website pages including the necessary software.
  • We ll also include captions at each pages prompting people to speak to live person for enquiries, quotes etc whilst they are browsing your website.
  • Once customer decides to speak to the live person, all they need to do is click on “Call” button and insert their phone number.
  • Our operator gets connected live on the phone to the prospect the same moment.
  • This way you are able to capture each customer while they are on look out for products/ services rendered by you.

Benifits:

  • Capture HOT prospect there and then. Live Response Handling made possible.
  • Stay connected - 24x7.
  • Ensuring that customer doesn’t go to next available competition services.
  • Provide ease of convenience to your customers.
  • Generate extra revenues and profits from potentially lost leads.

   


Outbound Services

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Outbount telemarketing enables you to reach your customers in an exciting and innovative way. One Touch Solutions outbound call center help you to meet and exceed your sales in very effective and efficient manner.

We provide customized outbound services that includes:-

  • Direct Telemarketing
  • Order Processing
  • Surveys and Market Research
  • Lead Generation
  • Voice and Email Follow-up Services
  • Product / Service Promotions